Sustainability Report 2022
Our Sustainability Report shares how we think about and manage our material environmental, social and governance (ESG) topics.
Unwavering in our ESG and sustainability commitment
We are Australia’s most trusted bank, and we remain focussed on our purpose of feeding into the prosperity of the community, and not off it. Our sustainability journey is central to this purpose. Having laid the right foundations, we are confident of reaching our destination.
Read the full message and more in the report.
– Jacqueline Hey (Chair, Bendigo and Adelaide Bank)
– Marnie Baker (Managing Director and Chief Executive Officer, Bendigo and Adelaide Bank)
Report highlights
Provided local banking services to more than 500 communities across Australia
Maintained high customer satisfaction of 86.5%
$292.2 million in community contributions enabled by our Community Bank model
$14.4 million in funds to disaster recovery initiatives distributed through our Community Enterprise Foundation
Employee engagement score increased to 77%
46% women in leadership roles
51 branches and office locations with rooftop solar installed
Released Supplier Code of Conduct, setting ESG expectations with suppliers
Community
- Engaging with and contributing to communities
- Thriving regional and rural communities
- Indigenous inclusion
Customers
- Maximising value and satisfaction for customers
- Customer access and inclusion
- Customer wellbeing, vulnerability, hardship and resilience
People
- Employee engagement and culture
- Talent attraction and retention
- Employee development and capability
- Diversity and inclusion
- Employee safety and wellbeing
Environment
- Climate risks
- Sustainable financing
- Operational environment performance and commitments
Governance
- Business conduct and ethics
- Engaging and responding to the regulatory environment
- Customer privacy and data security
- Managing our supply chain
United Nations Sustainable Development Goals
Our approach to sustainability is informed by the following United Nations Sustainable Development Goals, which we believe we can contribute to most as part of our business:
- SDG 5 Gender equality
- SDG 10 Reduced inequalities
- SDG 11 Sustainable cities and communities
- SDG 13 Climate action
Sustainable Development Goal for gender equality
Sustainable Development Goal for reduced inequalities
Sustainable Development Goal for sustainable cities and communities
Sustainable Development Goal for climate action
Source – https://www.bendigoadelaide.com.au/investor-centre/reports/2022-sustainability-report/