An industry-wide outage to Osko payment processing is causing chaos for Australians.
Australian bank customers faced major delays in sending and receiving money due to an industry-wide outage of the Osko payment processing system on Wednesday night.
Osko payments to participating Australian banks are typically received within seconds, regardless of the time or day they are sent.
However, reports emerged around 7pm on Wednesday that payments being sent were not being received at all.
“Sent money using PayID (Osko) nearly two hours ago and it hasn’t landed in the other bank account yet,” one user commented on DownDetector, which monitors outages on websites.
“Sent money to myself with Osko two hours ago. Has left one account but not gone into the other,” added another.
“My partner has sent me $60 and its just gone? Also my payee list is wiped and I cannot use PayID as an option to pay anyone anymore? What is going on?” lamented a third.
Some took to social media to share how the outage was affecting them.
“Is there a reason that my Osko payments have not landed in the account I have transferred to? Trying to call to get some answers however I have been on hold for a long time …” one said on Twitter.
Others slammed the service for the outage and demanded updates on the situation.
“How can all Osko payments just be down? What if important payments need to be made and people get stuck without money? Disgraceful,” a frustrated Twitter user said.
“Would be helpful if you could all provide updates informing people that Osko is down, which appears to be the case. It will probably help prevent further angst for people over the next few hours,” another added.
The Reserve Bank of Australia revealed on Thursday morning it had been impacted by an “internal system engineering issue”.
“The RBA experienced an internal system engineering issue yesterday evening,” a spokesperson told 7NEWS.com.au.
“The issue has been contained. Impacted external services are now operational, however there has been some delay to overnight processing of payments,” they said.
At the time of the outage, the big banks offered advice to those customers affected.